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SPC Statistical Process Control (SPC), can help you understand and reduce variation. But for many people, just the name is enough to frighten them away from using it or from finding out what it is about. Whilst SPC has gained widespread acclaim as a powerful tool in the manufacturing environment, the benefits have been largely overlooked by service companies, the public sector and even the administrative areas of manufacturing. Catalyst provide training workshops and facilitation to help organisations understand the potential of SPC and how to put the technique into place, by demonstrating that: SPC is simple to use and very appropriate to a whole range of activities outside of its traditional manufacturing base. SPC is a measurement tool to help you improve decision making and better understand, manage and improve your processes. SPC enables you to make sense of a mass (or even a mess) of figures and data by helping you identify 'common cause' and 'special cause' variation SPC control charts will help you understand the capability and predictability of your processes, as this following quote from one of our customers shows "I came away from Catalyst’s workshop excited and enthused by SPC. It made me realise the importance of monitoring processes and having the means of predicting their capabilities" Rose Thomas – Quality Facilitator for HM Land Registry Assignments include introducing SPC to a range of public and private sector organisations as part of a continuous improvement process, leading to tangible reductions in costs and improved service for customers. Catalyst Director John Morgan is co-author, with Mal Owen, of the book "SPC in the Office". To find out how Catalyst can help you, please  contact us Go Back to the Main menu. Or go Back to the Index of Services we offer.