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Scorecards & Performance Measurement Robert S Kaplan & David P Norton packaged the concept of Balanced Scorecards for businesses and organisations. The approach recognises the need to look at more than simply the financials. It provides managers with the instrumentation they need to navigate to future competitive success. The EFQM’s Excellence Model provides a framework for these measures, too. It is often difficult to strike the correct balance between too much measurement, resulting in bureaucracy and information overload, and too little, or wrongly targeted, measurement which can leave you blind to serious problems until it is too late. Catalyst’s approach looks to link the measures you need to the Business Excellence Model offering you "an executive dashboard" to highlight the essential information you need. You’ll find that we will concentrate particularly on ensuring an appropriately balanced set of customer focused process measures. Catalyst workshops and consultancy support can help your organisation develop and implement the right Scorecard for the needs of your business and help you ensure it’s aligned to your business strategy by: increasing understanding of the benefits which can be gained through the holistic approach to performance monitoring and reporting afforded by the scorecard approach reviewing your existing process and performance measures and identifying strengths and gaps facilitating the development of additional measures to close these gaps, reviewing and aligning them to monitor the deployment of critical aspects of your business strategy assisting with the development of financial reporting, process and activity based measurement systems, customer and people satisfaction surveys co-ordinating the deployment of linked scorecards across subsidiary or related business units to facilitate tighter alignment of policy and strategy across your business Our extensive experience in working with the Business Excellence Model includes reviewing the operation of Scorecards and Performance Measures as part of a Business Excellence Self-Assessment. And our experience in Sigma Improvement includes working with clients to identify their key processes and the balance of measures needed to help monitor and ultimately optimise performance.To find out how Catalyst can help you, please  contact us Go Back to the Main menu. Or go Back to the Index of Services we offer.